A call goes unanswered
The workflow recognises a qualifying missed call without asking your team to watch another inbox.
Built for private physiotherapy clinics
Missed call.
Not missed
opportunity.
UNG Digital installs and manages a clear route from an unanswered patient enquiry to acknowledgement, staff follow-up and a recorded outcome.
See how it worksImplementation includedMonthly rollingManaged serviceNo outcome promises
The system
One clear route back to a human conversation.
The caller is acknowledged
A clinic-approved, neutral text lets them know reception can call back. It does not offer clinical advice.
Reception gets a clear task
The callback request is routed to the named person or team responsible for following it up.
The outcome becomes visible
Your clinic records the result, giving you an aggregate view of what happened after the missed call.
A good fit
For clinics where missed calls create a real follow-up gap.
- Private, owner-led and multi-clinician
- Enough prospective-patient calls for misses to matter
- A named receptionist or team owns callbacks
- Willing to use the queue and record outcomes
- Prepared to complete the required data-protection and security work
Not a fit
Not another general marketing package.
This service does not include advertising, SEO, website redesign, reception outsourcing, patient reactivation, clinical triage or a promise of bookings or revenue.
What’s included
Implemented, monitored and reviewed as one managed system.
The current validation offer is £500 per clinic, paid monthly in advance, with implementation included and no minimum term.
01
Process mapping and clinic-specific setup
02
Clinic-approved missed-call acknowledgement
03
Callback queue, ownership and stop rules
04
End-to-end testing and staff handover
05
Ongoing monitoring and bounded maintenance
06
Aggregate weekly performance snapshot
07
Monthly service review and agreed adjustments
No identifiable patient information in UNG Digital reports or agency files.
Human follow-up
Clinic staff keep the relationship, callback and booking decision.
Aggregate visibility
See volume, delivery, replies and recorded callback outcomes.
Built around your team
Ownership, hours and message wording are configured with the clinic.
Discovery call
Is the follow-up gap real in your clinic?
Share a few non-clinical details. We’ll arrange a short conversation about what currently happens after an unanswered prospective-patient call. This is a fit conversation, not a hard sell.
Please do not include patient information.
The form is for clinic and business enquiries only.